About BIG Social Media GmbH
BIG Social Media GmbH was founded in 2002 by Prof. Dr. Peter Gentsch as a business intelligence service company. Since 2006, BIG has increasingly focused on social media management. Since 2008, BIG has been successful with BIG SCREEN, its tool for social media monitoring and with BIG INSIGHTS, its tool for social media reporting. Subsequently, BIG also successfully developed innovations such as BIG CONNECT, its tool for social media interaction.
With its closed-loop approach consisting of monitoring, analysis and interaction, BIG Social Media GmbH serves numerous large (German) domestic and international companies such as Deutsche Post/DHL, Bosch, Telefónica/O2, Microsoft, BMW, and many others.
Through intensive collaboration with these and other companies, BIG Social Media GmbH has also continuously developed and refined its tools to meet the needs of the market. These tools help to detect trends early on, to integrate them into existing solutions and to implement them in new, innovative products. In addition to BIG SCREEN and BIG CONNECT, this approach has yielded products such as Command Center and Social Media Newsroom. Furthermore, the integration of USU KnowledgeCenter into BIG CONNECT has been a decisive step in successfully combining social media with conventional customer service functions.
In addition to establishing social media software structures at end customers, BIG and the Social Media Excellence (SME) Circle also offer comprehensive consulting services. In this respect, BIG can rely on a large network of experienced experts who have successfully implemented social media strategies and processes at major (German) domestic companies such as Deutsche Bahn (German Rail) and Deutsche Telekom as well as major international companies such as Dell and Microsoft.
For additional information on our company and its products and services, please go to www.big-social-media.de